Terms & Conditions

Please spend at least 2 minutes to read. Thank you.
1: Does Pristine Fine Foods refund for lost packages?
No, unfortunately we don’t. Detailed information is below.
2: What happens if my package lost ?
Pristine Fine Foods will help you to open a ticket with the carrier to track your package but Pristine Fine Foods will not be responsible any lost packages and can NOT provide a refund.

We strongly recommend to use a Postal Service with tracking feature. If you have a tracking ID, and your package is not delivered, Pristine Fine Foods will help you to open a ticket with the shipping company to track package. We have no control over shipping companies and each company has different policy for lost packages. .

Please note For United States or International orders, Canada Post provides tracking ID with Expedited Parcel Service and Xpresspost Service.
3: Does Pristine Fine Foods refund for damaged packages?
No, unfortunately we don’t. Detailed information is below.
4: What happens if my package damaged?
We do spend a lot of extra time packaging your items and use label to indicate fragile items. Pristine Fine Foods will help you to open a ticket with the carrier to request a refund for damage items but Pristine Fine Foods will not be responsible any damaged packages and can NOT provide a refund.Please note each shipping company has a different damage item policy and some of them doesn’t refund fragile items.
5: Do you keep my financial information?
No, Pristine Fine Foods does NOT keep your financial information. All the financial transactions are completed through PayPal secure transactions..
6: What is your Return Policy?
Customer satisfaction is our priority. We stand behind our goods and services and want you to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.

If you receive a defective product, please contact us via email info@pristinefinefoods.com or at (416)259-3737 with your invoice number and a picture of the defective product within 7 days. We will send you a new item as soon as possible if the item is in stock otherwise we will refund item’s value.

Please note jewelry products are final sale and not eligible for return unless it is defective.
7: Do you offer “Free Shipping” for local or international returns?
No, we do not offer free shipping for local and international returns. If you received “Free Shipping” with your order, you will be charged shipping & handling when you return an order or an item.
8: How long does it take to get my refunds?
You will receive an email notification from Pristine Fine Foods when we receive and process your return. Please allow 7 business days after we receive your package
9: What is the warranty period for Arzum Coffee Maker? Warranty period in Turkey is for 1 year. Unfortunately, we can not offer this in Canada because, we do not have a service department. However, to give you a piece of mind that your product will be in a good working condition, we provide a 30 day warranty period from the time you receive your equipment.

Within 30 days, if you experience any issues with your Arzum Coffee machine, call us and we will replace your coffee machine free of charge. Please contact us as soon as possible to open a ticket. Return shipping charges will be paid by the customer.